Eyemastr Privacy policy

SECURITY AND PRIVACY
Eyemastr, a private limited company duly incorporated under the Companies Act, 1956 (hereinafter referred to as ‘Company’), valuesyour privacy and is committed to protecting your information. This Privacy Policy describes how Eyemastr (referred to as “we,” “our,” or “us”) collects, uses, and protects your data when you visit our app or website. By using our services, you agree to the collection, use, and sharing of your information in accordance with this policy.

This Privacy Policy is linked on our app’s Google Play listing and is accessible within the app itself.
 
Contact
If you have questions about our Privacy Policy, please contact us at
Email: support@eyemastr.com
Phone: +971 566658103
 
1. General

1.1. These Terms and Conditions govern your use of Eyemastr’s platform, including but not limited to browsing, purchasing, or interacting with our products and services.
1.2. Eyemastr reserves the right to modify these terms at any time without prior notice. Changes will be effective immediately upon posting.

2. Account Registration

2.1. You must create an account to access certain features of our platform.
2.2. It is your responsibility to ensure that all account information is accurate and up-to-date.
2.3. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

3. Product Information

3.1. Eyemastr endeavors to provide accurate descriptions, specifications, and prices of all products listed on our platform. However, errors may occur.
3.2. All eyewear and accessories are subject to availability. Eyemastr reserves the right to discontinue any product at any time without notice.

4. Orders and Payments

4.1. By placing an order, you agree to purchase the product(s) selected, subject to these Terms and Conditions.
4.2. Prices listed on the platform are inclusive of applicable taxes unless stated otherwise.
4.3. Payment methods accepted include credit/debit cards, net banking, UPI, and other digital payment gateways.

5. Product Information:

5.1Eyemastr provides detailed descriptions, specifications, and pricing for all products listed. However, we cannot guarantee that all information, such as colors and sizes, will be completely accurate due to variations in display devices or inadvertent errors.

Professional Services

Availability:

  • Professional services such as eye tests or consultations   are subject to location and availability of professionals.

Accuracy:

  • Eyemastr makes no guarantees regarding the accuracy or reliability of information provided by professionals. All professional advice should be independently verified when making health-related decisions.

Information We Collect , Personal and Sensitive Data

With your consent, we may collect personal information when you visit our stores, use our app, or interact with us. This includes, but is not limited to:
  • Personal information:

    To measure your pupillary distance and face width, and to gather other optical information

  • Location data:

    We may access location data to enhance user experience, provide location-based services, and improve our product recommendations.

You may choose not to provide certain information; however, this may affect your use of some features. You may review, update, or delete your information by contacting us.

How We Use Your Information

  • Order fulfillment:

    We use data to process and communicate about orders.

  • Personalization:

    To provide customized product recommendations.

  • Communication:

    We use your data to communicate updates, promotions, and other relevant information.

  • Location-based Services:

    Location data is used to customize services and provide relevant content based on your location.

  • Compliance with Law:

    We use your data as needed to comply with applicable laws.

Data Security
We prioritize the protection of your data and employ industry-standard measures, such as encryption, to safeguard information during transmission. Your data is stored securely on our servers with limited access granted only to authorized personnel.
Data Retention and Deletion Policy
We retain personal data for as long as necessary to provide our
services or as required by law. Location data and any other sensitive data you provide will be securely stored, as per legal requirements.

Your Rights and Duties

Under applicable law, you have rights to:
  • Access information: Obtain a summary of your data.
  • Correction and erasure: Request corrections or deletion of your personal data.
  • Grievance redressal: Contact us if you have concerns regarding your data.
  • Withdraw consent: Withdraw consent at any time, unless otherwise restricted by law.
You are expected to provide accurate information and not impersonate others while using our services.
Children and Persons with Disability
Our app does not knowingly collect data from individuals under 13 without parental or guardian consent.
NDNC Policy
By registering with us, you consent to receive communication regarding updates, products, and promotions even if you are registered under DND, DNC, or NCPR services.

Account Deletion

We value your right to control your personal information. As part of our commitment to transparency and data protection, we provide an option for you to delete your account. Below are the key points regarding this feature:

  1. How to Delete Your Account:
    You can delete your account by navigating to the Settings > Delete Account section in the app. Follow the on-screen instructions to permanently delete your account.
  2. Data Retention Post-Deletion:
  • Upon initiating the deletion request, we will permanently erase your personal data unless retention is required for legal or regulatory purposes.
  • Some non-personally identifiable data may be retained for analytical purposes.

      3. Effect of Account Deletion:

  • Deleting your account will result in the loss of access to all associated services, data, and content.
  • Any active subscriptions, if applicable, will be terminated.