Terms & Condition
“Eyemastr Care Private Limited and Eyemastr Optical Trading LLC”, a
private limited company duly incorporated under the provisions of the
Companies Act, 1956 (hereinafter referred to as ‘Company’) and having
its registered office at [India address]. The Company is an
internet-based content and e-commerce portal. It has under a Licence
Agreement entered with Eyemastr Solutions Private Limited been licensed
to utilise the following official websites owned by Eyemastr Solutions
Private Limited, www.eyemastr.com (hereinafter referred to as ‘Website’
singularly and as ‘Websites’ jointly) for its e-commerce activities.
This Agreement for the Terms and Conditions of use of the Company’s
Website/s (hereinafter referred to as ‘Agreement’) describes certain
terms and conditions to access and use the Website/s of the Company by a
visitor or a registered user and order products (hereinafter referred to
as the “End User”, “You” or “Your”).
1. Policy for NDNC - National Do Not Call.
By using the website and/or registering yourself at Eyemastr.com, you
authorise us to contact you via email or phone call or SMS and offer
you our services, impart product knowledge, offer promotional offers
running on the website & offers offered by the associated third
parties, for which reasons, personally identifiable information may be
collected. Regardless of whether you have registered under DND, DNC,
or NCPR service, you still authorise us to contact you for the
above-mentioned purposes till 45 days after your registration with us.
This Privacy Policy covers Eyemastr’s treatment of personally
identifiable information that Eyemastr collects when you are on the
Eyemastr site, and when you use Eyemastr’s services. It also covers
the treatment of any personally identifiable information that
Eyemastr’s business partners share with Eyemastr. This policy does not
apply to the practices of companies that Eyemastr does not own or
control or to people Eyemastr does not employ or manage.
When you register with Eyemastr, we ask for your first name, last
name, contact number, email, date of birth, and gender. Once you
register with Eyemastr and sign in to our services, you are not
anonymous to us. During registration, you may be requested to register
your mobile phone and email ID, pager, or other devices to receive
text messages, notifications, and other services to your wireless
device. By registering, you authorise us to send SMS/email alerts to
you for your login details and other service requirements or some
advertising messages/emails from us.
If you do not agree to these terms and conditions, the terms and
conditions attached to any sale, purchase, warranty, use of our
website and/or mobile application, the purchase of any products or
services through the website and/or the mobile application is
prohibited. Continued use and access of the website, mobile
application, any purchases, and the services shall be deemed as the
acceptance of our terms and conditions, policies, and their potential
changes.
2. ACCEPTANCE OF TERMS OF USE
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS
WEBSITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THE
COMPANY RESERVES THE RIGHT TO ALTER, AMEND, AND MODIFY THESE TERMS AND
CONDITIONS AT ITS SOLE DISCRETION. ALL SUCH AMENDMENTS AND
MODIFICATIONS WILL BE DULY NOTIFIED ON THIS WEBSITE. IF YOU DO NOT
AGREE TO THE TERMS AND CONDITIONS, WE REQUEST YOU NOT TO ACCESS THIS
WEBSITE.
You expressly agree to be bound by this Agreement, whether you are a
registered member or a visitor, by using the information, tools,
features, and functionality located on this Website. The Company
recommends that you read all the terms and conditions provided herein,
whether you are a Visitor or a Registered Member. You may save the
terms and conditions for future reference or print them for your
records.
The Services provided or offered by this Website are intended only for
individuals/entities permitted to enter and be bound by a legal
contract under the law. If you are not legally permitted to enter into
a contract, due to age or other reasons, you are not permitted to
utilise the Services of this Website or enter this Agreement.
Alternatively, you may order products under parental supervision.
By accepting this Agreement and utilising the Services, you represent
that you are of the legal contracting age or are operating under
parental supervision. You also agree that if you represent an
individual, company, third party, or entity, you have the valid
authority and right to bind them to this Agreement.
The Services available on this Website are for the specific purpose of
enabling Users to purchase original merchandise such as eyewear
(including spectacles and contact lenses), watches, and bags from
high-end brands (collectively, "Products"). It is not intended to
provide certification, guarantee, warranty, or professional advice.
You agree and acknowledge that your use of the Website is for
information and guidance purposes only.
Unauthorised use of our systems or this Website, including
unauthorised entry into our systems, misuse of passwords, or misuse of
information posted, is strictly prohibited.
You acknowledge that Eyemastr may disclose and transfer any
information you provide through this Website to affiliates,
information providers, third parties with your permission, or if
required by law. You consent to the transmission, transfer, or
processing of such information globally and agree to such transfers.
You agree that your use of the Website may be monitored, tracked, and
recorded. You are responsible for being familiar with the current
version of these Terms and Conditions posted on the Website during
each session. Continued use of the Website implies agreement to any
revisions posted.
3. General Terms and Conditions
- Returns and exchanges of products will be accepted within 14 days from the date of delivery.
- By participating in offers, the customer confirms they have reviewed and agree to be bound by the terms.
- Every person availing of an offer does so after independent inquiry, investigation, and analysis.
- Eyemastr reserves the right to amend or modify these terms (including price) without prior notice.
- These T&C’s are governed by the laws of India. All disputes will be settled in the exclusive jurisdiction of the courts.
- Product images shown under offers are for illustration purposes and may not exactly represent the product.
4. T&C FOR EYEMASTR CASH and EYEMASTR CASH+
Eyemastr Cash Terms
These are the general terms for the discount provided under Eyemastr
Cash, and specific terms for any offer will be mentioned under product
listings or shared separately.
- Valid once per user during the offer period.
- Eyemastr Cash+ provides additional benefits, including a 10% discount on the first purchase and 5% on subsequent purchases until the expiration of Gold Membership.
- The maximum limit for Eyemastr Cash+ redemption is INR 5,000.
Eyemastr Cash and Eyemastr Cash + Discount Redemption Process
Online purchases:
1. Login to Eyemastr.com (Mobile App/Mobile Site/Website).
2. Add eligible products to the cart.
3. Proceed to checkout.
4. Apply Eyemastr Cash/ Cash+ on the payments page.
5. Complete your transaction using the available options.
Offline purchases:
- Apply the coupon code on eligible products during billing and checkout.
Where should I contact in case I didn't receive the cashback after an
eligible purchase?
If you are eligible for the Eyemastr Cash/Cash+ offer as per the order
summary page and you do not receive the same, please contact Eyemastr
customer care from the help section on the Eyemastr application and/or
website.
Eyemastr Cash and Eyemastr Cash+ eligible users
The offer is open to all residents of India holding a valid and active
Eyemastr account. Other terms, conditions, and policies of Eyemastr
apply to the offer/Eyemastr Cash/Eyemastr Cash+.
By participating in the offer on any eligible sale for Cash/Cash+,
Customers agree to be bound by:
- These terms and conditions (T&C);
- The terms of use, privacy policy, and other relevant documentation including any modifications, alterations, or updates thereof, that are published on the platform, website, and our application;
- Warranty terms and conditions;
- All applicable terms and conditions of Eyemastr; and
- Offer specific details/terms and conditions.
This offer is also subject to the following conditions:
1. This offer is only applicable on transactions made through payment
options made available on our website/stores.
2. In case of cancellation of your order, the transaction will not
qualify for the offer.
3. Eyemastr reserves the right to disqualify the user(s) from the
benefits of the offer if any fraudulent activity is identified as
being carried out for availing the benefits under the said offer or
otherwise by use of the account.
4. Any person availing of this offer shall be deemed to have accepted
these terms and conditions.
5. Eyemastr reserves the right, at any time, without prior notice and
without assigning any reason whatsoever, to add/alter/modify/change or
vary these terms and conditions or to replace, wholly or in part, this
offer by another offer, whether similar to this offer or not, or to
extend or withdraw it altogether.
6. Users are not bound in any way to participate in this offer. Any
participation is voluntary, and the offer is being made purely on a
best-effort basis.
7. Nothing herein amounts to a commitment by Eyemastr to conduct
further, similar, or other offers.
8. The above offer is by way of a special offer for Eyemastr
registered users only and nothing contained herein shall prejudice or
affect the terms and conditions of the Eyemastr terms and conditions
of use and privacy policy. The terms of the above schemes/offers shall
be in addition to and not in derogation of the terms contained in the
Eyemastr terms and conditions of use and privacy policy.
9. You, the user, understand that Eyemastr may use your transactional
data for purposes of this offer and for checking your eligibility for
their products and services, and by participating in this offer, you
consent to this sharing and use of your data for these purposes.
10. Under no circumstance will the offer/cashback being offered be
settled with cash in lieu by Eyemastr.
11. Returned transactions, disputed or unauthorised/fraudulent
transactions will not be considered for the offer.
12. This offer cannot be combined with other offers including any
other discount/coupon code.
13. Either party shall not be liable for any failure for any technical
issues attributable to either party because of which the transaction
made by the user was not successful. Parties shall mutually resolve
the issues pertaining to their respective breaches. Further, each
party shall solely be liable to the user for wrongful acts/omissions
attributable to them.
14. The user shall indemnify and hold Eyemastr harmless against all
damages, liabilities, costs, expenses, claims, suits, and proceedings
(including reasonable attorney's fees) that may be suffered by
Eyemastr as a consequence of (i) violation of these terms and
conditions, (ii) violation of the terms of the user agreement, privacy
policy (subject to change) published on the platform, by the user,
(iii) violation of applicable laws by the user, and (iv) any action or
inaction resulting in willful misconduct or negligence on the part of
the user.
15. All government levies like sales tax, goods and services taxes,
tax deducted at source, any local tax, octroi, etc. shall be payable
by the user as applicable at the time of the respective offer.
16. This offer shall be subject to all applicable laws, rules, and
regulations which are in existence and which may be promulgated
anytime by any statutory authority.
17. This offer is valid only in India. The minimum age of such a user
shall be 18 years.
18. This document is an electronic record in terms of the Information
Technology Act, 2000, and the Rules thereunder as applicable and the
amended provisions pertaining to electronic records in various
statutes as amended by the Information Technology Act, 2000. This
electronic record is generated by a computer system and does not
require any physical or digital signatures.
19. We reserve the right, at any time, without prior notice and
without assigning any reason whatsoever, to add/alter/modify/change or
vary these terms and conditions, the website, mobile applications, our
general terms and conditions of use, and/or the policies listed in
this document, or to replace, wholly or in part, an offer by another
offer, whether similar to this offer or not, or to extend or withdraw
it altogether.
20. The customer’s right to avail the benefits under the Offer shall
continue until such time that Eyemastr, at its sole discretion and
without the obligation of a notice, terminates the offer. The Customer
may terminate these at any time by uninstalling the Eyemastr App.
These Terms will automatically terminate if the Customer fails
substantially to comply with them. Upon termination by the Customer,
or by Eyemastr due to the Customer’s breach of these terms, the
Customer may not be entitled to any outstanding benefits of the offer.
These terms and conditions must be read in conjunction with the other
terms and conditions of the usage of the Eyemastr App and/or
Eyemastr's website available at https://eyemastr.com.
5. DESCRIPTION OF SERVICE AND PRODUCTS
Eyemastr provides you with the opportunity to purchase eyewear and
related products from top-tier manufacturers and retailers. Upon
placing an order, Eyemastr will ship the product to you, and you will
be obligated to make the payment for the services provided. All
products and related information displayed on the website constitute
an "invitation to offer." When you place an order, it represents your
"offer," which is subject to the terms and conditions outlined in this
agreement. Eyemastr reserves the right to accept or reject your offer
at its sole discretion, which cannot be contested by you.
Eyemastr strives to display the colours of the products as accurately
as possible, but the colours seen by you may vary depending on your
monitor, and no guarantee is provided regarding the accuracy of these
colours. Additionally, while every effort is made to ensure that
product descriptions are accurate, complete, and up-to-date, Eyemastr
does not guarantee that the descriptions are error-free. If a product
does not match its description, your sole remedy is to return it in
unused, unsoiled, and resale condition.
Eyemastr currently offers the following:
- Eyewear available through its website www.eyemastr.com.
- A wide selection of contact lenses and related products, along with information designed to help guide you in making informed purchasing decisions.
The ranking of products on the platform is based on factors such as
launch date and popularity. Newly launched products may appear higher
in the rankings, while products that are frequently purchased by
customers will also rank higher compared to less popular items. The
final ranking is determined by a combination of these two factors.
6. YOUR OBLIGATION AND COVENANTS TOWARDS THE PRODUCTS
In addition to your other obligations under this agreement, by
ordering products from Eyemastr, you acknowledge and agree to the
following:
- You have a valid and written prescription from a certified doctor for prescription glasses or lenses, and the information you provide to Eyemastr will be accurate.
- You consent to Eyemastr contacting your doctor to verify the authenticity of your prescription if required.
- If any non-delivery or incorrect delivery of products occurs due to an error in the information provided by you, any costs incurred for redelivery, in addition to the initial cost, will be billed to you.
- All personal information provided by you, including contact details, name, address, and payment details, is accurate, authentic, and free from fraudulent activity.
- Before placing an order, you will carefully review the product description. By placing an order, you agree to be bound by the terms outlined in the product’s description.
7. INFORMATION REQUIRED FROM YOU
Upon your acceptance to become a member and use the services provided
by Eyemastr, you will be required to provide basic information for
registration. Once registered, additional information may be requested
to offer you the full range of services. However, Eyemastr will not
request sensitive personal data unless necessary. All information
provided by you will be treated as confidential, as outlined in the
Privacy Policy and Security clauses.
8. ORDER FOR AND SUPPLY OF PRODUCTS
You will need to submit your order for the purchase of any product as
detailed on the website, or you can email us at [support@eyemastr.com]
or contact us at [+971 566658103].
Once an order is submitted, it constitutes your express intention to
purchase the product, and it may not be cancelled except as provided
under this agreement. Based on the information you provide and subject
to verification, Eyemastr will process your order. All orders will be
processed after Eyemastr receives payment for the product.
You acknowledge that for prescription glasses, Eyemastr reserves the
right to verify your prescription with your prescribing doctor or an
independent qualified optician. The acceptance of your order is
subject to such verification.
All orders will be confirmed via email. Eyemastr will use its best
efforts to ensure that your order is processed successfully, subject
to product availability. If the product is sold out or unavailable,
Eyemastr will inform you, and you may either receive a refund or
choose a product of the same value.
9. PRICING AND PAYMENT
(a) The prices for products are described on the website and are
incorporated into these terms by reference. All prices are in [Insert
Currency]. The prices, products, and services are subject to change at
Eyemastr’s discretion.
(b) All prices include applicable taxes.
(c) Eyemastr strives to ensure price accuracy on the website. However,
Eyemastr does not guarantee that the prices on the website will match
prices offered by physical stores.
(d) In the event of a pricing error, Eyemastr will notify you before
your payment is processed, allowing you to either accept the correct
price or cancel your order.
(e) Eyemastr accepts the following forms of payment:
i. Online payments via credit card, debit card, net banking, and
PayPal.
ii. Cash on Delivery in limited locations (subject to the
return/refund policy).
iii. Cash deposit into Eyemastr's bank account.
(f) You confirm that the payment details provided are correct and
belong to you. If you use a third-party card, you confirm that you
have authorization from the cardholder to use it.
(g) Eyemastr will not be held liable for any credit card fraud. The
liability for fraudulent use of a card will rest with you.
(h) Eyemastr reserves the right to recover costs, legal fees, or other
charges if fraudulent activity is detected.
(i) Eyemastr does not charge any additional fees for payments. If
payment gateway fees are applicable, these will be communicated during
the transaction.
10. DELIVERY AND CANCELLATION
(a) Eyemastr disclaims any guarantee regarding the exact appearance of
the final product, as it may differ from the on-screen display. If
there is a discrepancy with your order, Eyemastr will notify you. If
you disagree with the changes, Eyemastr will either offer you a full
refund or a voucher for an alternative product of the same value.
(b) The title and risk of loss for all products pass to you upon
shipment to the carrier.
(c) Eyemastr will make the delivery on a "best effort" basis. Products
are usually shipped within 7 days of order acceptance, subject to
availability and unforeseen circumstances.
(d) Eyemastr will provide shipping details, and you must notify us if
you do not receive the product within a reasonable time.
(e) You are obligated to check the product for accuracy upon receipt.
(f) Eyemastr reserves the right to cancel an order due to
non-availability, errors in product or pricing information, or any
fraudulent activity detected. Cancellations will be communicated to
you, and a refund will be provided.
(g) If you wish to cancel an order, it must be done before the product
is dispatched. Once dispatched, cancellations will not be accepted.
11. LINKS TO THIRD-PARTY SITES
While using Eyemastr’s services, you may provide personal information
for retrieving or collecting data from third-party websites. These
third-party websites may belong to financial institutions or other
entities where you hold accounts. Eyemastr does not assume
responsibility for the accuracy or completeness of data maintained by
such third parties.
Eyemastr’s website may also contain links to other websites or
resources for convenience. These links do not imply endorsement of the
linked sites. Eyemastr has no control over the content or operation of
these sites, and you agree that Eyemastr is not responsible for their
availability, content, or any damages that may result from using or
relying on them.
12. REGISTRATION AND USE
You are responsible for maintaining the confidentiality of all
registration information, including your login ID, email address, and
passwords. You are fully accountable for any activity that occurs
under your account, and you should ensure that you log out after each
session. Eyemastr will communicate with you through the email address
provided during registration. If there are any changes to your email,
it is your responsibility to update it on the Eyemastr platform.
Eyemastr takes all reasonable measures to ensure the security of your
information. If you become aware of any unauthorised use of your
account, you must contact Eyemastr immediately at India registered
office address .
- Address - Dubai UAE
- Email: support@eyemastr.com
- Phone: +971 566658103
Eyemastr will not be liable for any loss or damage resulting from your
failure to comply with this section.
13. LEGAL USES
You agree and understand that Your right to access and use the
Services offered on this Website is personal to You and is not
transferable by You to any other person or entity. You understand that
You are authorised to access and use the Services only for legal and
lawful purposes. You further undertake and state that by using the
Services, You are in no way impersonating or misrepresenting any
person or entity. All Services availed are for Yourself only. If You
are representing individuals, companies, third parties, or any
entities, You undertake and state that You are authorised to represent
such entities. You are solely responsible for the consequences arising
out of such acts, and the Company shall not be held liable in any way.
Any changes in Your registration information must be promptly updated
by You. Your access and use of this Website may be interrupted from
time to time for reasons including, without limitation, malfunction of
equipment, periodic updating, maintenance, or other actions the
Website may take at its discretion. While Eyemastr strives to provide
uninterrupted Services, it does not warrant that the Website will be
error-free or that any defects will be corrected. Access is at Your
own risk, and Eyemastr shall not be liable for any damages related to
Your use or inability to access the Website.
14. STORAGE, DELETION, OR TRANSPORT OF DATA
The data provided by You belongs solely and exclusively to You. You
are permitted to remove or delete Your data, in full or in part, at
any time. Eyemastr requests that You notify the Company of such
removal or deletion. If You request the Company to remove or delete
any portion of Your data, You must provide a written request. Upon
receipt, Eyemastr will perform the necessary actions and notify You
accordingly. Once deleted, the Company will not retain any copies of
such data on its server, and it will be irretrievable. However,
certain portions of Your data may remain in backups or transaction
logs solely for backup or service continuity in the event of a
malfunction.
15. COMMUNICATION
Eyemastr may send You communications, notices, or alerts via email,
SMS, phone calls, or other means, which are transactional,
promotional, or informational in nature. By using the Services, You
consent to receiving these communications. Should You suppress or
disable these alerts, Eyemastr recommends reactivating them. Email
changes will apply to all future communications. Any email sent by
Eyemastr or its affiliates is intended solely for the addressee and
may contain privileged information. If You are not the intended
recipient, please delete the message and notify Eyemastr immediately.
Eyemastr is not liable for errors or omissions in messages transmitted
via the internet.
16. RIGHTS GRANTED BY YOU
In providing the Services, You grant Eyemastr the right to use
information such as usernames, passwords, personal data, and feedback
to facilitate Your experience. This information will solely be used to
provide the Services, and You warrant that You are authorised to
provide such information. Eyemastr is authorised to access third-party
accounts on Your behalf as Your agent. By using certain Services, You
authorise the Company to submit Your information to third-party sites
to log You into their systems. You also grant Eyemastr a licence to
use Your suggestions and feedback for marketing, promotional, or
advertising purposes without any obligation to compensate You.
17. YOUR POSTINGS ON WEBSITE
Eyemastr encourages You to post content on public forums, blogs, or
other areas of the Website. You are solely responsible for the content
posted and warrant that You have the necessary rights to post such
content. By posting content, You grant Eyemastr a worldwide,
royalty-free licence to use, reproduce, distribute, display, modify,
and promote such content. Eyemastr does not control the use of
personally identifiable information posted in public forums and is not
responsible for any misuse of such information.
18. INTELLECTUAL PROPERTY
This Website and any software used in connection with it contain
proprietary information protected by intellectual property laws. All
content, including the "look and feel" of the Website, is owned or
licensed by Eyemastr and is protected by copyright and other laws.
Except as expressly authorised, You agree not to modify, sell,
distribute, or create derivative works based on this Website or the
Services offered. Eyemastr owns or licences all trademarks, service
marks, and logos displayed on the Website. You may download or print
content from the Website for personal, non-commercial use only. Any
other use is prohibited without prior written consent.
19. PROHIBITED ACTIVITIES
You agree not to:
- Upload or transmit harmful, obscene, or objectionable content.
- Impersonate others or misrepresent information.
- Disrupt the operation of the Website or its associated servers.
- Violate any applicable laws.
- Post unsolicited advertising or spam.
- Attempt to reverse-engineer the Website's software.
- Interfere with other Users' use of the Services.
- Address - Dubai UAE
- Email: support@eyemastr.com
- Phone: +971 566658103
20. DISCLAIMER
All content and services provided through this website are offered on
an "as-is" and "as-available" basis. Eyemastr makes no warranties,
express or implied, regarding the accuracy, reliability, or
completeness of the content or services. Your use of the service and
purchase of products are at your own risk. We employ best practices to
safeguard against viruses but do not guarantee that our website is
free from harmful components.
21. LIMITATION OF LIABILITY
Eyemastr is not liable for any indirect, incidental, or consequential
damages arising from your use of our website, services, or products.
This includes, but is not limited to, loss of business, profits, or
data.
22. INDEMNITY BY YOU
You agree to indemnify and hold Eyemastr, its officers, directors, and
employees harmless from any claims, damages, or expenses arising from
your breach of this Agreement, misuse of the services, or negligent
actions.
For further inquiries, visit:
- Address - Dubai UAE
- Email: support@eyemastr.com
- Phone: +971 566658103
23. TERMINATION
This Agreement will be applicable and binding on both parties (You and
the Company), unless terminated as described below:
- (a) By You, by providing written notice at least 3 (three) business days in advance.
- (b) Closure of Your account by the Company or You for any reason, effective immediately.
- (c) The Company may terminate this Agreement and close Your account if it becomes aware that You have breached any of the terms and conditions, either intentionally or by implication.
- (d) The Company may terminate the Agreement if required to do so by law.
For all communications related to termination or other inquiries,
please use the following India registered office address
Address - Dubai UAE
Email:
support@eyemastr.com
Phone: +971 566658103
The Company expressly states that this Service (including but not
limited to its underlying network, system, software, servers, various
directories, message boards, blogs, tools, information, and databases)
is intended solely for End Users who are legally permitted to enter
into a contract. This Service is not intended for minors or
individuals who are not permitted to enter a valid and binding
contract. If the Company learns, from authentic and valid resources,
that a particular End User does not meet these criteria, the Company
will immediately close that user’s account and delete all related
information without any obligation or liability towards the said End
User.
24. JURISDICTION
The Company controls and operates this Website from its registered
office in [India]. We make no representation that these materials are
appropriate or available for use in other locations. If You use this
Website from other locations, You are responsible for compliance with
applicable local laws. This Agreement shall be treated as if it were
executed and performed , India, and shall be governed by and construed
in accordance with local domestic laws of India, without regard to
conflict of law principles.
All legal proceedings arising out of or in connection with this
Agreement shall be brought solely India. All disputes will be resolved
according to the rules specified under the Indian Arbitration and
Conciliation Act, will have exclusive jurisdiction regarding the
subject matter of this Agreement.
25. MISCELLANEOUS
- (a) The language in this Agreement will be interpreted fairly and not strictly for or against either party.
- (b) Should any part of this Agreement be held invalid or unenforceable, that portion will be construed consistent with applicable law, and the remaining parts will remain in full force and effect without impairment or invalidation.
- (c) To the extent that anything in or associated with the Website conflicts with this Agreement, this Agreement shall take precedence.
- (d) Failure of the Company to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce it.
- (e) This Agreement may only be amended by the same electronic means used to enter into it or by a written document specifically referring to this Agreement, executed by both parties.
- (f) Eyemastr Solutions Pvt. Ltd. may sell products under various brands and sub-brands, including its own brands For any issues, you may contact our grievance officer at [support@eyemastr.com] or call [+971 566658103].
26. TERMS AND CONDITIONS FOR EYE TESTING APPOINTMENT
Eyemastr offers an eye-testing appointment booking service. You may
make appointments by visiting [http://www.eyemastr.com] or calling
[+971 566658103]. By making an appointment, You agree to the
following:
- (i) You consent to an executive visiting the designated premises for the purpose of eye testing and agree to pay any charges associated with the eye testing.
- (ii) You will be available at the designated premises at the chosen date and time.
- (iii) The information You provide during the appointment process, along with feedback provided to the executive, is true and accurate.
- (iv) You consent to the Company contacting You in connection with the appointment.
Calls made for booking appointments may be recorded for quality and
feedback purposes.
The executive will not undertake eye examination or recommend further
action in the following cases:
- (i) If 6/6 vision (best-corrected visual acuity) cannot be achieved in any eye.
- (ii) If any abnormalities in the cornea or external eye structures, like scars or excessive redness, are detected.
- (iii) If blood sugar or hypertension is not controlled.
- (iv) If vision is not improving with the pinhole test.
- (v) If a valid reading cannot be obtained with a spot vision device, and no previous prescription is available.
- (vi) If the patient is below the age of 12.
- (vii) If the patient has glaucoma.
Please note that the refraction and prescription provided are not a
complete eye check-up. This elementary check includes:
- (i) External eye examination.
- (ii) Eye mobility assessment.
- (iii) Near-point convergence assessment.
- (iv) Vision assessment.
- (v) Refractive error assessment.
- (vi) Providing prescriptions for spectacle lenses and frames.
You may provide preferred time slots while making the appointment, but
the Company does not guarantee that the executive will arrive on time.
If delayed, the executive will try to contact You in advance. In case
of unavoidable circumstances, the appointment may need to be
rescheduled.
You authorise the executive to enter the designated premises for the
purpose of conducting the eye test. If the premises are not
accessible, an alternate location may be designated. The Company
reserves the right to cancel appointments that are not reasonably
accessible.
You agree to provide a safe working environment, sufficient workspace,
power supply, and any other required facilities for conducting the eye
test. All executives are certified optometrists or refractionists. The
Company will not be liable for any actions of the executive.
The results of the eye test are based on the information You provide
and may vary within acceptable limits.
In no event shall the Company be liable for any direct, special,
indirect, or consequential damages resulting from the eye testing
service, including but not limited to, lost business, personal injury,
improper diagnosis, or improper treatment.