Document

Terms & Condition

“Eyemastr Care Private Limited and Eyemastr Optical Trading LLC”, a private limited company duly incorporated under the provisions of the Companies Act, 1956 (hereinafter referred to as ‘Company’) and having its registered office at [India address]. The Company is an internet-based content and e-commerce portal. It has under a Licence Agreement entered with Eyemastr Solutions Private Limited been licensed to utilise the following official websites owned by Eyemastr Solutions Private Limited, www.eyemastr.com (hereinafter referred to as ‘Website’ singularly and as ‘Websites’ jointly) for its e-commerce activities. This Agreement for the Terms and Conditions of use of the Company’s Website/s (hereinafter referred to as ‘Agreement’) describes certain terms and conditions to access and use the Website/s of the Company by a visitor or a registered user and order products (hereinafter referred to as the “End User”, “You” or “Your”).
1. Policy for NDNC - National Do Not Call.
By using the website and/or registering yourself at Eyemastr.com, you authorise us to contact you via email or phone call or SMS and offer you our services, impart product knowledge, offer promotional offers running on the website & offers offered by the associated third parties, for which reasons, personally identifiable information may be collected. Regardless of whether you have registered under DND, DNC, or NCPR service, you still authorise us to contact you for the above-mentioned purposes till 45 days after your registration with us.
This Privacy Policy covers Eyemastr’s treatment of personally identifiable information that Eyemastr collects when you are on the Eyemastr site, and when you use Eyemastr’s services. It also covers the treatment of any personally identifiable information that Eyemastr’s business partners share with Eyemastr. This policy does not apply to the practices of companies that Eyemastr does not own or control or to people Eyemastr does not employ or manage.
When you register with Eyemastr, we ask for your first name, last name, contact number, email, date of birth, and gender. Once you register with Eyemastr and sign in to our services, you are not anonymous to us. During registration, you may be requested to register your mobile phone and email ID, pager, or other devices to receive text messages, notifications, and other services to your wireless device. By registering, you authorise us to send SMS/email alerts to you for your login details and other service requirements or some advertising messages/emails from us.
If you do not agree to these terms and conditions, the terms and conditions attached to any sale, purchase, warranty, use of our website and/or mobile application, the purchase of any products or services through the website and/or the mobile application is prohibited. Continued use and access of the website, mobile application, any purchases, and the services shall be deemed as the acceptance of our terms and conditions, policies, and their potential changes.
2. ACCEPTANCE OF TERMS OF USE
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THE COMPANY RESERVES THE RIGHT TO ALTER, AMEND, AND MODIFY THESE TERMS AND CONDITIONS AT ITS SOLE DISCRETION. ALL SUCH AMENDMENTS AND MODIFICATIONS WILL BE DULY NOTIFIED ON THIS WEBSITE. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS, WE REQUEST YOU NOT TO ACCESS THIS WEBSITE.
You expressly agree to be bound by this Agreement, whether you are a registered member or a visitor, by using the information, tools, features, and functionality located on this Website. The Company recommends that you read all the terms and conditions provided herein, whether you are a Visitor or a Registered Member. You may save the terms and conditions for future reference or print them for your records.
The Services provided or offered by this Website are intended only for individuals/entities permitted to enter and be bound by a legal contract under the law. If you are not legally permitted to enter into a contract, due to age or other reasons, you are not permitted to utilise the Services of this Website or enter this Agreement. Alternatively, you may order products under parental supervision.
By accepting this Agreement and utilising the Services, you represent that you are of the legal contracting age or are operating under parental supervision. You also agree that if you represent an individual, company, third party, or entity, you have the valid authority and right to bind them to this Agreement.
The Services available on this Website are for the specific purpose of enabling Users to purchase original merchandise such as eyewear (including spectacles and contact lenses), watches, and bags from high-end brands (collectively, "Products"). It is not intended to provide certification, guarantee, warranty, or professional advice. You agree and acknowledge that your use of the Website is for information and guidance purposes only.
Unauthorised use of our systems or this Website, including unauthorised entry into our systems, misuse of passwords, or misuse of information posted, is strictly prohibited.
You acknowledge that Eyemastr may disclose and transfer any information you provide through this Website to affiliates, information providers, third parties with your permission, or if required by law. You consent to the transmission, transfer, or processing of such information globally and agree to such transfers.
You agree that your use of the Website may be monitored, tracked, and recorded. You are responsible for being familiar with the current version of these Terms and Conditions posted on the Website during each session. Continued use of the Website implies agreement to any revisions posted.
3. General Terms and Conditions
  • Returns and exchanges of products will be accepted within 14 days from the date of delivery.
  • By participating in offers, the customer confirms they have reviewed and agree to be bound by the terms.
  • Every person availing of an offer does so after independent inquiry, investigation, and analysis.
  • Eyemastr reserves the right to amend or modify these terms (including price) without prior notice.
  • These T&C’s are governed by the laws of India. All disputes will be settled in the exclusive jurisdiction of the courts.
  • Product images shown under offers are for illustration purposes and may not exactly represent the product.
4. T&C FOR EYEMASTR CASH and EYEMASTR CASH+
Eyemastr Cash Terms
These are the general terms for the discount provided under Eyemastr Cash, and specific terms for any offer will be mentioned under product listings or shared separately.
  • Valid once per user during the offer period.
  • Eyemastr Cash+ provides additional benefits, including a 10% discount on the first purchase and 5% on subsequent purchases until the expiration of Gold Membership.
  • The maximum limit for Eyemastr Cash+ redemption is INR 5,000.
Eyemastr Cash and Eyemastr Cash + Discount Redemption Process
Online purchases:
1. Login to Eyemastr.com (Mobile App/Mobile Site/Website).
2. Add eligible products to the cart.
3. Proceed to checkout.
4. Apply Eyemastr Cash/ Cash+ on the payments page.
5. Complete your transaction using the available options.
Offline purchases:
  • Apply the coupon code on eligible products during billing and checkout.
Where should I contact in case I didn't receive the cashback after an eligible purchase?
If you are eligible for the Eyemastr Cash/Cash+ offer as per the order summary page and you do not receive the same, please contact Eyemastr customer care from the help section on the Eyemastr application and/or website.
Eyemastr Cash and Eyemastr Cash+ eligible users
The offer is open to all residents of India holding a valid and active Eyemastr account. Other terms, conditions, and policies of Eyemastr apply to the offer/Eyemastr Cash/Eyemastr Cash+.
By participating in the offer on any eligible sale for Cash/Cash+, Customers agree to be bound by:
  • These terms and conditions (T&C);
  • The terms of use, privacy policy, and other relevant documentation including any modifications, alterations, or updates thereof, that are published on the platform, website, and our application;
  • Warranty terms and conditions;
  • All applicable terms and conditions of Eyemastr; and
  • Offer specific details/terms and conditions.
This offer is also subject to the following conditions:
1. This offer is only applicable on transactions made through payment options made available on our website/stores.
2. In case of cancellation of your order, the transaction will not qualify for the offer.
3. Eyemastr reserves the right to disqualify the user(s) from the benefits of the offer if any fraudulent activity is identified as being carried out for availing the benefits under the said offer or otherwise by use of the account.
4. Any person availing of this offer shall be deemed to have accepted these terms and conditions.
5. Eyemastr reserves the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.
6. Users are not bound in any way to participate in this offer. Any participation is voluntary, and the offer is being made purely on a best-effort basis.
7. Nothing herein amounts to a commitment by Eyemastr to conduct further, similar, or other offers.
8. The above offer is by way of a special offer for Eyemastr registered users only and nothing contained herein shall prejudice or affect the terms and conditions of the Eyemastr terms and conditions of use and privacy policy. The terms of the above schemes/offers shall be in addition to and not in derogation of the terms contained in the Eyemastr terms and conditions of use and privacy policy.
9. You, the user, understand that Eyemastr may use your transactional data for purposes of this offer and for checking your eligibility for their products and services, and by participating in this offer, you consent to this sharing and use of your data for these purposes.
10. Under no circumstance will the offer/cashback being offered be settled with cash in lieu by Eyemastr.
11. Returned transactions, disputed or unauthorised/fraudulent transactions will not be considered for the offer.
12. This offer cannot be combined with other offers including any other discount/coupon code.
13. Either party shall not be liable for any failure for any technical issues attributable to either party because of which the transaction made by the user was not successful. Parties shall mutually resolve the issues pertaining to their respective breaches. Further, each party shall solely be liable to the user for wrongful acts/omissions attributable to them.
14. The user shall indemnify and hold Eyemastr harmless against all damages, liabilities, costs, expenses, claims, suits, and proceedings (including reasonable attorney's fees) that may be suffered by Eyemastr as a consequence of (i) violation of these terms and conditions, (ii) violation of the terms of the user agreement, privacy policy (subject to change) published on the platform, by the user, (iii) violation of applicable laws by the user, and (iv) any action or inaction resulting in willful misconduct or negligence on the part of the user.
15. All government levies like sales tax, goods and services taxes, tax deducted at source, any local tax, octroi, etc. shall be payable by the user as applicable at the time of the respective offer.
16. This offer shall be subject to all applicable laws, rules, and regulations which are in existence and which may be promulgated anytime by any statutory authority.
17. This offer is valid only in India. The minimum age of such a user shall be 18 years.
18. This document is an electronic record in terms of the Information Technology Act, 2000, and the Rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
19. We reserve the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary these terms and conditions, the website, mobile applications, our general terms and conditions of use, and/or the policies listed in this document, or to replace, wholly or in part, an offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.
20. The customer’s right to avail the benefits under the Offer shall continue until such time that Eyemastr, at its sole discretion and without the obligation of a notice, terminates the offer. The Customer may terminate these at any time by uninstalling the Eyemastr App. These Terms will automatically terminate if the Customer fails substantially to comply with them. Upon termination by the Customer, or by Eyemastr due to the Customer’s breach of these terms, the Customer may not be entitled to any outstanding benefits of the offer.
These terms and conditions must be read in conjunction with the other terms and conditions of the usage of the Eyemastr App and/or Eyemastr's website available at https://eyemastr.com.
5. DESCRIPTION OF SERVICE AND PRODUCTS
Eyemastr provides you with the opportunity to purchase eyewear and related products from top-tier manufacturers and retailers. Upon placing an order, Eyemastr will ship the product to you, and you will be obligated to make the payment for the services provided. All products and related information displayed on the website constitute an "invitation to offer." When you place an order, it represents your "offer," which is subject to the terms and conditions outlined in this agreement. Eyemastr reserves the right to accept or reject your offer at its sole discretion, which cannot be contested by you.
Eyemastr strives to display the colours of the products as accurately as possible, but the colours seen by you may vary depending on your monitor, and no guarantee is provided regarding the accuracy of these colours. Additionally, while every effort is made to ensure that product descriptions are accurate, complete, and up-to-date, Eyemastr does not guarantee that the descriptions are error-free. If a product does not match its description, your sole remedy is to return it in unused, unsoiled, and resale condition.
Eyemastr currently offers the following:
  • Eyewear available through its website www.eyemastr.com.
  • A wide selection of contact lenses and related products, along with information designed to help guide you in making informed purchasing decisions.
The ranking of products on the platform is based on factors such as launch date and popularity. Newly launched products may appear higher in the rankings, while products that are frequently purchased by customers will also rank higher compared to less popular items. The final ranking is determined by a combination of these two factors.
6. YOUR OBLIGATION AND COVENANTS TOWARDS THE PRODUCTS
In addition to your other obligations under this agreement, by ordering products from Eyemastr, you acknowledge and agree to the following:
  • You have a valid and written prescription from a certified doctor for prescription glasses or lenses, and the information you provide to Eyemastr will be accurate.
  • You consent to Eyemastr contacting your doctor to verify the authenticity of your prescription if required.
  • If any non-delivery or incorrect delivery of products occurs due to an error in the information provided by you, any costs incurred for redelivery, in addition to the initial cost, will be billed to you.
  • All personal information provided by you, including contact details, name, address, and payment details, is accurate, authentic, and free from fraudulent activity.
  • Before placing an order, you will carefully review the product description. By placing an order, you agree to be bound by the terms outlined in the product’s description.
7. INFORMATION REQUIRED FROM YOU
Upon your acceptance to become a member and use the services provided by Eyemastr, you will be required to provide basic information for registration. Once registered, additional information may be requested to offer you the full range of services. However, Eyemastr will not request sensitive personal data unless necessary. All information provided by you will be treated as confidential, as outlined in the Privacy Policy and Security clauses.
8. ORDER FOR AND SUPPLY OF PRODUCTS
You will need to submit your order for the purchase of any product as detailed on the website, or you can email us at [support@eyemastr.com] or contact us at [+971 566658103].
Once an order is submitted, it constitutes your express intention to purchase the product, and it may not be cancelled except as provided under this agreement. Based on the information you provide and subject to verification, Eyemastr will process your order. All orders will be processed after Eyemastr receives payment for the product.
You acknowledge that for prescription glasses, Eyemastr reserves the right to verify your prescription with your prescribing doctor or an independent qualified optician. The acceptance of your order is subject to such verification.
All orders will be confirmed via email. Eyemastr will use its best efforts to ensure that your order is processed successfully, subject to product availability. If the product is sold out or unavailable, Eyemastr will inform you, and you may either receive a refund or choose a product of the same value.
9. PRICING AND PAYMENT
(a) The prices for products are described on the website and are incorporated into these terms by reference. All prices are in [Insert Currency]. The prices, products, and services are subject to change at Eyemastr’s discretion.
(b) All prices include applicable taxes.
(c) Eyemastr strives to ensure price accuracy on the website. However, Eyemastr does not guarantee that the prices on the website will match prices offered by physical stores.
(d) In the event of a pricing error, Eyemastr will notify you before your payment is processed, allowing you to either accept the correct price or cancel your order.
(e) Eyemastr accepts the following forms of payment:
i. Online payments via credit card, debit card, net banking, and PayPal.
ii. Cash on Delivery in limited locations (subject to the return/refund policy).
iii. Cash deposit into Eyemastr's bank account.
(f) You confirm that the payment details provided are correct and belong to you. If you use a third-party card, you confirm that you have authorization from the cardholder to use it.
(g) Eyemastr will not be held liable for any credit card fraud. The liability for fraudulent use of a card will rest with you.
(h) Eyemastr reserves the right to recover costs, legal fees, or other charges if fraudulent activity is detected.
(i) Eyemastr does not charge any additional fees for payments. If payment gateway fees are applicable, these will be communicated during the transaction.
10. DELIVERY AND CANCELLATION
(a) Eyemastr disclaims any guarantee regarding the exact appearance of the final product, as it may differ from the on-screen display. If there is a discrepancy with your order, Eyemastr will notify you. If you disagree with the changes, Eyemastr will either offer you a full refund or a voucher for an alternative product of the same value.
(b) The title and risk of loss for all products pass to you upon shipment to the carrier.
(c) Eyemastr will make the delivery on a "best effort" basis. Products are usually shipped within 7 days of order acceptance, subject to availability and unforeseen circumstances.
(d) Eyemastr will provide shipping details, and you must notify us if you do not receive the product within a reasonable time.
(e) You are obligated to check the product for accuracy upon receipt.
(f) Eyemastr reserves the right to cancel an order due to non-availability, errors in product or pricing information, or any fraudulent activity detected. Cancellations will be communicated to you, and a refund will be provided.
(g) If you wish to cancel an order, it must be done before the product is dispatched. Once dispatched, cancellations will not be accepted.
11. LINKS TO THIRD-PARTY SITES
While using Eyemastr’s services, you may provide personal information for retrieving or collecting data from third-party websites. These third-party websites may belong to financial institutions or other entities where you hold accounts. Eyemastr does not assume responsibility for the accuracy or completeness of data maintained by such third parties.
Eyemastr’s website may also contain links to other websites or resources for convenience. These links do not imply endorsement of the linked sites. Eyemastr has no control over the content or operation of these sites, and you agree that Eyemastr is not responsible for their availability, content, or any damages that may result from using or relying on them.
12. REGISTRATION AND USE
You are responsible for maintaining the confidentiality of all registration information, including your login ID, email address, and passwords. You are fully accountable for any activity that occurs under your account, and you should ensure that you log out after each session. Eyemastr will communicate with you through the email address provided during registration. If there are any changes to your email, it is your responsibility to update it on the Eyemastr platform.
Eyemastr takes all reasonable measures to ensure the security of your information. If you become aware of any unauthorised use of your account, you must contact Eyemastr immediately at India registered office address .
Eyemastr will not be liable for any loss or damage resulting from your failure to comply with this section.
13. LEGAL USES
You agree and understand that Your right to access and use the Services offered on this Website is personal to You and is not transferable by You to any other person or entity. You understand that You are authorised to access and use the Services only for legal and lawful purposes. You further undertake and state that by using the Services, You are in no way impersonating or misrepresenting any person or entity. All Services availed are for Yourself only. If You are representing individuals, companies, third parties, or any entities, You undertake and state that You are authorised to represent such entities. You are solely responsible for the consequences arising out of such acts, and the Company shall not be held liable in any way. Any changes in Your registration information must be promptly updated by You. Your access and use of this Website may be interrupted from time to time for reasons including, without limitation, malfunction of equipment, periodic updating, maintenance, or other actions the Website may take at its discretion. While Eyemastr strives to provide uninterrupted Services, it does not warrant that the Website will be error-free or that any defects will be corrected. Access is at Your own risk, and Eyemastr shall not be liable for any damages related to Your use or inability to access the Website.
14. STORAGE, DELETION, OR TRANSPORT OF DATA
The data provided by You belongs solely and exclusively to You. You are permitted to remove or delete Your data, in full or in part, at any time. Eyemastr requests that You notify the Company of such removal or deletion. If You request the Company to remove or delete any portion of Your data, You must provide a written request. Upon receipt, Eyemastr will perform the necessary actions and notify You accordingly. Once deleted, the Company will not retain any copies of such data on its server, and it will be irretrievable. However, certain portions of Your data may remain in backups or transaction logs solely for backup or service continuity in the event of a malfunction.
15. COMMUNICATION
Eyemastr may send You communications, notices, or alerts via email, SMS, phone calls, or other means, which are transactional, promotional, or informational in nature. By using the Services, You consent to receiving these communications. Should You suppress or disable these alerts, Eyemastr recommends reactivating them. Email changes will apply to all future communications. Any email sent by Eyemastr or its affiliates is intended solely for the addressee and may contain privileged information. If You are not the intended recipient, please delete the message and notify Eyemastr immediately. Eyemastr is not liable for errors or omissions in messages transmitted via the internet.
16. RIGHTS GRANTED BY YOU
In providing the Services, You grant Eyemastr the right to use information such as usernames, passwords, personal data, and feedback to facilitate Your experience. This information will solely be used to provide the Services, and You warrant that You are authorised to provide such information. Eyemastr is authorised to access third-party accounts on Your behalf as Your agent. By using certain Services, You authorise the Company to submit Your information to third-party sites to log You into their systems. You also grant Eyemastr a licence to use Your suggestions and feedback for marketing, promotional, or advertising purposes without any obligation to compensate You.
17. YOUR POSTINGS ON WEBSITE
Eyemastr encourages You to post content on public forums, blogs, or other areas of the Website. You are solely responsible for the content posted and warrant that You have the necessary rights to post such content. By posting content, You grant Eyemastr a worldwide, royalty-free licence to use, reproduce, distribute, display, modify, and promote such content. Eyemastr does not control the use of personally identifiable information posted in public forums and is not responsible for any misuse of such information.
18. INTELLECTUAL PROPERTY
This Website and any software used in connection with it contain proprietary information protected by intellectual property laws. All content, including the "look and feel" of the Website, is owned or licensed by Eyemastr and is protected by copyright and other laws. Except as expressly authorised, You agree not to modify, sell, distribute, or create derivative works based on this Website or the Services offered. Eyemastr owns or licences all trademarks, service marks, and logos displayed on the Website. You may download or print content from the Website for personal, non-commercial use only. Any other use is prohibited without prior written consent.
19. PROHIBITED ACTIVITIES
You agree not to:
  • Upload or transmit harmful, obscene, or objectionable content.
  • Impersonate others or misrepresent information.
  • Disrupt the operation of the Website or its associated servers.
  • Violate any applicable laws.
  • Post unsolicited advertising or spam.
  • Attempt to reverse-engineer the Website's software.
  • Interfere with other Users' use of the Services.
20. DISCLAIMER
All content and services provided through this website are offered on an "as-is" and "as-available" basis. Eyemastr makes no warranties, express or implied, regarding the accuracy, reliability, or completeness of the content or services. Your use of the service and purchase of products are at your own risk. We employ best practices to safeguard against viruses but do not guarantee that our website is free from harmful components.
21. LIMITATION OF LIABILITY
Eyemastr is not liable for any indirect, incidental, or consequential damages arising from your use of our website, services, or products. This includes, but is not limited to, loss of business, profits, or data.
22. INDEMNITY BY YOU
You agree to indemnify and hold Eyemastr, its officers, directors, and employees harmless from any claims, damages, or expenses arising from your breach of this Agreement, misuse of the services, or negligent actions.
For further inquiries, visit:
23. TERMINATION
This Agreement will be applicable and binding on both parties (You and the Company), unless terminated as described below:
  • (a) By You, by providing written notice at least 3 (three) business days in advance.
  • (b) Closure of Your account by the Company or You for any reason, effective immediately.
  • (c) The Company may terminate this Agreement and close Your account if it becomes aware that You have breached any of the terms and conditions, either intentionally or by implication.
  • (d) The Company may terminate the Agreement if required to do so by law.
For all communications related to termination or other inquiries, please use the following India registered office address
Address - Dubai UAE
Phone: +971 566658103
The Company expressly states that this Service (including but not limited to its underlying network, system, software, servers, various directories, message boards, blogs, tools, information, and databases) is intended solely for End Users who are legally permitted to enter into a contract. This Service is not intended for minors or individuals who are not permitted to enter a valid and binding contract. If the Company learns, from authentic and valid resources, that a particular End User does not meet these criteria, the Company will immediately close that user’s account and delete all related information without any obligation or liability towards the said End User.
24. JURISDICTION
The Company controls and operates this Website from its registered office in [India]. We make no representation that these materials are appropriate or available for use in other locations. If You use this Website from other locations, You are responsible for compliance with applicable local laws. This Agreement shall be treated as if it were executed and performed , India, and shall be governed by and construed in accordance with local domestic laws of India, without regard to conflict of law principles.
All legal proceedings arising out of or in connection with this Agreement shall be brought solely India. All disputes will be resolved according to the rules specified under the Indian Arbitration and Conciliation Act, will have exclusive jurisdiction regarding the subject matter of this Agreement.
25. MISCELLANEOUS
  • (a) The language in this Agreement will be interpreted fairly and not strictly for or against either party.
  • (b) Should any part of this Agreement be held invalid or unenforceable, that portion will be construed consistent with applicable law, and the remaining parts will remain in full force and effect without impairment or invalidation.
  • (c) To the extent that anything in or associated with the Website conflicts with this Agreement, this Agreement shall take precedence.
  • (d) Failure of the Company to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce it.
  • (e) This Agreement may only be amended by the same electronic means used to enter into it or by a written document specifically referring to this Agreement, executed by both parties.
  • (f) Eyemastr Solutions Pvt. Ltd. may sell products under various brands and sub-brands, including its own brands For any issues, you may contact our grievance officer at [support@eyemastr.com] or call [+971 566658103].
26. TERMS AND CONDITIONS FOR EYE TESTING APPOINTMENT
Eyemastr offers an eye-testing appointment booking service. You may make appointments by visiting [http://www.eyemastr.com] or calling [+971 566658103]. By making an appointment, You agree to the following:
  • (i) You consent to an executive visiting the designated premises for the purpose of eye testing and agree to pay any charges associated with the eye testing.
  • (ii) You will be available at the designated premises at the chosen date and time.
  • (iii) The information You provide during the appointment process, along with feedback provided to the executive, is true and accurate.
  • (iv) You consent to the Company contacting You in connection with the appointment.
Calls made for booking appointments may be recorded for quality and feedback purposes.
The executive will not undertake eye examination or recommend further action in the following cases:
  • (i) If 6/6 vision (best-corrected visual acuity) cannot be achieved in any eye.
  • (ii) If any abnormalities in the cornea or external eye structures, like scars or excessive redness, are detected.
  • (iii) If blood sugar or hypertension is not controlled.
  • (iv) If vision is not improving with the pinhole test.
  • (v) If a valid reading cannot be obtained with a spot vision device, and no previous prescription is available.
  • (vi) If the patient is below the age of 12.
  • (vii) If the patient has glaucoma.
Please note that the refraction and prescription provided are not a complete eye check-up. This elementary check includes:
  • (i) External eye examination.
  • (ii) Eye mobility assessment.
  • (iii) Near-point convergence assessment.
  • (iv) Vision assessment.
  • (v) Refractive error assessment.
  • (vi) Providing prescriptions for spectacle lenses and frames.
You may provide preferred time slots while making the appointment, but the Company does not guarantee that the executive will arrive on time. If delayed, the executive will try to contact You in advance. In case of unavoidable circumstances, the appointment may need to be rescheduled.
You authorise the executive to enter the designated premises for the purpose of conducting the eye test. If the premises are not accessible, an alternate location may be designated. The Company reserves the right to cancel appointments that are not reasonably accessible.
You agree to provide a safe working environment, sufficient workspace, power supply, and any other required facilities for conducting the eye test. All executives are certified optometrists or refractionists. The Company will not be liable for any actions of the executive.
The results of the eye test are based on the information You provide and may vary within acceptable limits.
In no event shall the Company be liable for any direct, special, indirect, or consequential damages resulting from the eye testing service, including but not limited to, lost business, personal injury, improper diagnosis, or improper treatment.