Refund policy

1. RETURN, REFUND OR EXCHANGE POLICY
Eyemastr provides You the opportunity for return, refund, or exchange on your purchase through the website, provided You meet the following conditions:
  • (a) The request for return, exchange, or refund should be raised within 14 (fourteen) days of receiving the product(s) from our Website;
  • (b) The price tag, any other identification tag, the invoice, and the original packaging must be intact and sent back;
  • (c) The product must not have been used or show any signs of wear, dirt, scratches, or other damage rendering it unsellable;
  • (d) You must include your order number, order date, and receipt date;
  • (e) Ensure the return package is securely sealed, as any damage in transit will be Your responsibility, and this policy will no longer apply;
  • (f) Our dedicated team will inspect the returned products, and their decision regarding your request will be final;
  • (g) If Your request is accepted, we will refund an amount up to Rs. 100 toward shipping costs or provide a voucher;
  • (h)To request a return, refund, or exchange, please contact our customer care at [+971 566658103] or email us at [support@eyemastr.com].
Additional Requirements:
  • (a) For product packaging: Ensure all components such as beads, threads, zippers, buckles, etc., are intact. The packaging must be unwashed with no stains.
  • (b) For lenses: No scratches must be present. Lenses should remain intact and be returned with the original box, instructions, guarantee, and any extras.
  • (c) For glasses: Ensure no scratches or damage. Frames should not be bent, and screws must remain intact.
The Refund, return, or exchange process will be initiated once the product(s) are received in the condition described above. You may receive a refund, a voucher, or an exchange for a product of equal or higher value. No price difference will be refunded for lower-value exchanges.
 
Refunds are processed within 30 (thirty) working days, though additional time may be required for Cheque or Demand Draft payments. Any warranties from original manufacturers will be applicable, subject to Your compliance with the terms. Eyemastr will not be responsible for the warranties offered by third-party manufacturers.
 
This policy applies only to customers in India. International customers will not be eligible for returns, refunds, or exchanges due to prohibitive shipping costs. No refunds will be provided for Cash on Delivery orders.
2. SECURITY AND PRIVACY
At Eyemastr, we value your trust and take your privacy seriously. This notice explains our privacy practices. By visiting this Website, You accept the practices described in this Privacy Policy.
 
  • (a) Information You Provide: We collect information you enter on our website or provide to us in other ways. However, we do not store sensitive personal information on our servers. You may choose not to provide certain information, but doing so may limit your ability to take advantage of certain features.
  • (b) Automatic Information:
    We receive and store information, such as IP addresses, when You interact with our services.
  • (c) Email Communications:To enhance user experience, we may request confirmation when You open our emails if your device supports it.
  • (d) Sharing Information:We may share customer information with partner businesses when necessary to complete transactions.
  • (e) Business Transfers: In the event of a merger or
    acquisition, customer information may be one of the transferred assets. You will be notified of such changes and your information will remain protected.
  • (f) Legal Compliance:We may release information as required to comply with legal requests or to protect the rights, property, or safety of Eyemastr, our users, or others.
Eyemastr employs Secure Sockets Layer (SSL) technology to protect your information during transmission. We continuously review and enhance our privacy and security practices to address emerging challenges.
3. SECURITY OF INFORMATION
We utilise SSL encryption to protect your data during transmission and constantly re-evaluate our security practices. Eyemastr does not sell or rent your personal information, except in cases where:
  •  a valid legal request is made by law enforcement,
  •  you provide consent, or
  •  we use anonymized data for statistical purposes.
Your personal account information is strictly accessible to Eyemastr employees and contractors on a need-to-know basis. Protect your login credentials and sign off after using shared computers. Any disputes or privacy concerns can be addressed to: Registered office address